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09Dec
CPE: Service Design Immersive NYC December 9-10, 2019
10:00 AM - 11:59 PM Designit New York
Date: December 09, 2019 to December 09, 2019
Where: Designit New York, 77 Sands Street , 11th Floor, New York, New York, United States
Phone: N/A
Event Type: Business
Ticket Price: N/A
Service Design Immersive Build services that bring value and solve for real needs across every interaction. Great service experiences require the elegant orchestration of all the interactive moments with your company, whether it's visiting a physical space, attending an event, calling an 800 number, or receiving an SMS alert. In this hands-on workshop, you'll learn and practice the tools that will help you deeply understand the world surrounding your service, identify opportunities to improve, and create the conditions to actualize your vision. Check out the learning experience on Vimeo. You'll walk away knowing how to: Identify opportunities for your service to grow and evolve. Anticipate and plan for operating within a more holistic service design mindset. Involve and align others in the creation of your future service vision.  Use and adapt multiple tools, such as user journeys, service blueprints, ideation, prototyping, and more. This course is ideal for: Managers and cross-functional teams hoping to understand and improve their end-to-end customer experience. * Note: this course was previously known as Transforming Customer Experience About Cooper Professional Education: Cooper Professional Education is a team of educators within Designit that helps organizations adopt a human-centered approach to innovation. Through our global programs and courses, we offer the right mindset, methodology, and tools to build collaborative and creative cultures. Our team formed in 2001 as a professional development initiative at Cooper, one of the first interaction design firms. Cooper was founded by Sue and Alan Cooper, a pioneer of the modern computing era who created the programming language Visual Basic. Methods like goal-directed design, design persona, and pair design were born in our offices, and we wrote industry-standard books on design practice like "About Face." In 2017, Cooper became part of Designit, a global strategic design firm that specializes in creating high-i
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